Our Blog

0

How Mobile Point Of Sale Can Help For Next Level Of Customer Engagement

inoday 473 Views 0

Considering today’s rapidly transforming e-commerce market, retailing cannot be performed seamlessly in the absence of cloud-based Mobile POS (Point of Sale)- a wireless mobile or tablet device. With the use of such dedicated devices, sales & service executives can conduct fast and error-free financial transactions anytime, anywhere to encourage sales performance and ultimately grow revenue.


NetSuite mPOS is more than a mobile checkout. It gives access to buyers and inventory information in real-time that helps sales associates to perform healthy customer engagement as well as compel them to make quick buying decisions. These devices enable retailers to serve their customers what and when they want and ensure that no customer is leaving your store without making a buying decision.


mPOS SuiteApps are equipped to allow users to have 360-degree data view into customers, inventory items, promotional deals etc., to tie customers to transactions, to process card payments, to email the receipt etc.


So, let’s uncover the vital factors of mPOS that helps to boost your customer engagement:


Single Data Source
Brick and mortar stores that are not connected with their websites and distribution houses cannot serve reliable and improved customer experience. When one single integrated system is enabled for sales orders, customer information, and inventory items and supplies the same data to the mPOS device and other customer service portals, it eliminates data duplication, redundancies and ensures’ efficiencies and opportunities to drive better customer experience.

Empower Your Sales Associates
This mobile-based Retail POS System empowers your sales associates by delivering real-time information about customers such as their wishlist items, product search they performed, and their order history. This also assists the sales executives to perform item look-ups and determine in-stock items as well as to vigilant about out-of-stock items in order to save the sale. This will help your sales executives and store managers to stay updated with the latest information allied.

Gain Insight Into Your Buyers
It can boost your sales campaign indeed when you are genuinely aware of your customers’ choices and preferences such as their wishlist, order history and value search they performed on your webstore. Such value insights into your customers’ favorite brands, colors, sizes, and patterns help your sales executives to serve what they are actually looking for. This will bring a positive impact to your sales as telling what is on sale is just not eternally a way to engage customers and grab sales.

Endless Capabilities To Serve
Unless you offer endless aisle capability to your buyers, you may not get success in gaining the loyalty of your customers. For instance, if a demanded product is not available at your store, it will turn your customer to your competitor’s store.


With mPOS system, you can prevent losing your sales by simply locate and allocate the products for the customers. Your sales staff can arrange the item asked by your potential customer with an option to deliver whether at a store or at the desired location.

Leveraging the mobile devices and unified mPOS system, strengthen your sales associates to seamlessly connect customer information and inventory details in order to engage customers more effectively which in turn to drive more sales and positively affect the sales revenue.


Seeking to ameliorate your in-store experience with Mobile POS, inoday’s Consultants and NetSuite SuiteCommerce Advanced developers can help you to develop your business-friendly retail POS system.