Microsoft Dynamics 365 Services

Eliminate the inefficiencies associated with disparate systems

Microsoft Dynamics 365 is a cloud-based intelligent business application with unified CRM & ERP capabilities, enabling businesses to improve sales automation, field service automation, boost sales and enhance operations. With unique business applications that work seamlessly together, Microsoft Dynamics 365 helps in optimizing your operations, empower your employees and engage your customers. Productivity, intelligence & scalability of Dynamics 365 help you to leverage digital transformation to grow your business. By supporting deep integration with Outlook, Lync, SharePoint, OneNote, Word and other Microsoft applications, Dynamics 365 helps in improving business efficiency by reducing double entry while saving your valuable time.

Boost Sales & Improve Customer Experience while getting 360-degree view of your business

  • Make Informed Decision:- Data-driven insights and recommendations based on built-in business intelligence will enable you to make better decisions.
  • Omni-channel Capabilities:- Leverage embedded reports and analytics to identify trends to deliver personalized customer experience regardless of channel.
  • Improve Efficiency:- With common data model, Dynamics 365 eliminates inefficiencies associated with disparate systems, enabling organizations to streamline workflows.

 

Dynamics 365 Customer Engagement

Purchase this as a stand-alone product or part of the Dynamics 365 Suite to deliver unified customer experience from sales to support.

Business Intelligence:- Built-in intelligence empowers salespeople with predictive analytics, enabling them to identify trends to explore future opportunities.

Personalized Engagement:- Useful insights such as buying history and preferences, or information about family members or birthdays enables salespeople to deliver personalized experiences.

Stay Focused:- Dashboards, contextual charts, and Power BI help you to prioritize the top goals and opportunities to maximize your sales team’s performance.

Dynamic 365 Customer Service

Offer seamless customer experience to turn simple interactions into life-long relationships. Resolve customers’ issues painlessly across any channel.

Agent Empowerment:- With real time guidance and customer data, enable agents to offer consistent answers to customers. Get updated customer service information using cross-platform mobile apps.

Self Service Capabilities:- With searchable knowledge base and online community space, enable customers to access their account information and find answers to their queries.

Data Analytics:- Interactive dashboards enable you to make predictive and proactive customer service decisions. Leverage embedded reports and analytics to identify trends.

Dynamics 365 Finance & Operations

Seamlessly connect supply chain, financials, sales and purchase orders, inventory, production, and distribution processes in a single App to maximize revenue and profitability levels.

Manage Global Finances:- Set up & manage multiple legal entities within a single App. Transact in multiple currencies while meeting local accounting, statutory, and legal requirements.

Financial Management:- With core capabilities across accounting, electronic banking, budget, planning asset management & tax, Dynamics 365 enables your organization to grow and expand.

Project Management:- Use templates and WBS tools to build accurate project estimates. Manage budgets by quickly analyzing and reporting on budget-to-actual performance.

Microsoft Dynamics 365 HRMS

Empower your Human Resource team with smart tools to enhance the HR efficiency and functionality of your business. Get useful employee insights to track performance.

Streamlines Hiring & On-boarding processes:- Deep integration to third-party programs including LinkedIn Talent Solutions enables you to post a job & schedule an interview.

Optimizes Core HR Operations:- By automating repetitive jobs, Dynamics 365 HRMS enables your HR team to focus on other valuable tasks.

Actionable Insights:- Embedded Power BI offers useful insights while reducing reporting complexities, minimize compliance risk, helping you track and analyze reports seamlessly.

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