NetSuite Support Services
Customers are the real pillar of strength behind the success of any business. Today, it is the most essential requirement to provide great customer service along with quality products in any domain. Serving them with great products is just not enough since customers need consistent support to stick to a brand.
A business grows by investing more in service enhancements for the customers and consistently delivering them reliable support. inoday’s investment largely serves in the direction of customer support to resolve their issues at the shortest duration. With our world-class customer support, we have served clients across multiple countries, who find our services greatly helpful to mend their business structure.
Support Services offered
Being a committed service provider, we actively monitor entire NetSuite implementation by identifying areas of improvement, followed by recommending the course of actions to be followed, developing best practices and exclusively creating the advancement plan.
Our firmly ongoing administration and maintenance services section covers customization, enhancements, user management, data management and reports & dashboards to give you proper maintenance support for NetSuite.
Help Desk / Online Technical Team Support / Online self-assisted support / Offline support
To make NetSuite a reason behind the success of your company, we aim at maximizing NetSuite usability and scalability by offering comprehensive help-desk support essentials and user on-boarding & training programs for customers. Below are different modes that we offer our NetSuite support services from.
1. Ticket Tracking System
An easy-to-use Ticket Tracking System enables you to log and track product issues for timely resolution.
2. Online Meeting Space
From inoday’s Online Meeting Space, you can instantly get Netsuite support sessions. It brings in the resources you need to troubleshoot your NetSuite problems with and have quick solutions to them.
3. Customer Portal
With our customer portal support, we empower you to access critical support resources such as service packs, updates, software patches, service packs, updates and release notes. Thus, you can have a quick solution to any known product issues with our technical support portal.
4. End User Reference Guides
We have designed Reference Guide for end-users, which will help you to train and update new users on using the product capabilities efficiently.
5. Multiple Support Channels
We’re always at your help, as you can reach inoday support team through multiple channels including Phone, Chat or Email.
6. Business Hours Support
inoday’s standard Helpdesk Support Services are available on Monday through Friday (excluding local holidays) during working hours of respective local helpdesk.
7. Weekend Coverage
You can also avail our technical support during off-hours or week-ends to reduce the issue resolution turnaround time.
8. Peak Period Support
We also offer our customers full-time support during peak processing periods such as month-end closure or during any software release for updates and upgrades.
9. Priority Support
You can avail our higher priority based support by choosing premium/extended support plan that is based on severity levels of the support ticket.
Our engineers implement minor and major enhancements to several applications, which is based on an assessment of application performance and functionality.
We work across all major technology platforms. For ERP/CRM products we work around NetSuite, Microsoft Dynamics NAV, SAP, Salesforce besides window based technologies and all major mobile technologies.