Microsoft Dynamics 365 is a united form of ERP and CRM capabilities that includes various applications like sales, marketing, financials, project service automation, operations and customer service. It combines the data that resides in different systems to let the sales representatives a more comprehensive view of the customers to interact with them using the combined data. Also, with role-based licensing and Dynamics 365, you don’t have to purchase everything and can only choose the list of products that fit to your requirements. Bringing together multiple products like Office, Dynamics, Cortana, etc., business processes become easier, with which customers can response to an email simply using Office.
Being the next generation of intelligent business applications in the cloud; Dynamics 365 delivers purpose-built applications to accomplish different goals in sales, customer service, field service, project service automation, financials and operations.
Dynamics 365 for Sales has multiple social selling capabilities that enables people to share knowledge, take part in social conversations and generate new leads. Also, with gamification moving from preview to global availability expands beyond sales scenarios to assist the team collaborate in engaging contests. This way users are motivated to perform their best, which eventually leads to enhanced productivity.
Dynamics 365 for Customer Service assists agents in using relevant searches to quickly find related content and editing records.
Dynamics 365 for Field Service assists companies to improve resource productivity with automatically optimizing schedules and minimize the appointment distance.
Dynamics 365 for Project Service Automation enables merged resource planning and allows organizations to leverage scarce resources across field as well as project-based services.
Dynamics 365 for Financials, is a comprehensive business management solution and is generally available for SMBs, powered by the Microsoft cloud.
Dynamics 365 for Operations brings the evolution of Dynamics AX on Azure, which also gives capabilities around industries like retail, manufacturing, distribution, service industries, etc. With this update, you can also add country specific app versions for new markets.