This case study showcases the expertise of inoday to help a business in the Retail industry to grow by integrating Dynamics 365 Business Central (ERP Software) with 3rd-party CRM software. Announced by Forbes Adviser as the best ERP system in 2024, this cloud-based ERP software enhanced the business processes through automation and helped the Retail business to maintain a competitive edge.

Based in India, our client is one of the top Retail businesses having a footprint all over India with over 150 retail outlets. It has millions of customers for electronics goods and managing the business with just a third-party CRM has become difficult. It hampered its operations and initiative to flawlessly manage its business operations in multiple subsidiaries.

Due to the absence of robust ERP software, the retail business has lost INR 10,00,000 per month. The retail business has to rely on manual data entry, slow processes, fragmented data, difficulty in making data-driven decisions, and inaccurate supply chain management. Therefore, it was searching for robust ERP software that syncs data with its CRM software to enhance business operations.

inoday’s Microsoft consultants showcased their expertise through error-free integration of Microsoft Dynamics 365 Business Central (ERP). The Retail giant has enhanced its operations by 25% and reduced its costs by 20%.

• Sync data from all files/locations and consolidate it in one place to ensure easy access to stakeholders and decision-makers.
• Streamline business processes by automating data entry through Microsoft’s Generative AI (Copilot).
• Accelerate processes using automated workflow, reduce bottlenecks, and improve overall efficiency.
• Leverage advanced analytics and reporting tools to empower decision-makers with actionable data.
• Implement inventory management software with real-time tracking capabilities to optimize stock levels and minimize operations disruptions.

inoday, a digital transformation service provider, helped the Indian Retail business to get Dynamics 365 Business Central by integrating it with the existing CRM software. The business is now able to streamline its business operations, improve collaboration, and real-time data syncing. The business has achieved over 172% ROI and up to 18% productivity, which accelerates its business.

Through a strategic roadmap and innovative solutions used by inoday, our Indian client from the Retail industry has accelerated its business operations. It has resulted in an increase in its profit growth compared to the previous year’s quarters (refer to the chart below). Our solution has paved the way for the business to achieve continued success by scaling up the system to meet modern challenges.

We came across a manufacturing company with the following operational bottlenecks:

• Unnecessarily High Inventory Costs
• Fluctuated Demand-Drive Uncertainty
• Inventory Turnover Rates
• Unwanted Order Duplications
• More Working Capital Engaged
• Excessive Storage Price

Considering the above-mentioned pain points and operational bottlenecks, our experts at NetSuite ERP Solutions comprehended the way business was being handled and leveraged core capabilities of extensively engineered NetSuite Inventory Management to ensure eliminated redundancies, optimized cash flow, and streamlined inventory operations.

• Automated calculation of key settings
• Categorization of products based on volumes
• Inventory tracking in cycle counts
• Complete Traceability
• Increased inventory accuracy

One of our clients was scuffling with revenue management with a legacy system that has challenges with touchpoint integration, complex multi-vendor management, and lack of means of exchange or no access to real-time customer/ inventory view.

Leveraging deep expertise in NetSuite ERP solutions and services, our dedicated team offered a subscription-based revenue management model to help our clients have multiple revenue streams and gain a competitive edge. Particularly, with a cloud-native revenue management solution, our client witnessed scaling of the existing business model, including collaborating with the new customers.

• A 360-degree view of the customers and inventory
• A multi-revenue resource to avoid financial fluctuations
• Nurturing of customer relationships
• Pre-planned fulfillment processes
• Advanced Service Level Agreement (SLA) management systems

Poor visibility into inventory and order process, manual bottlenecks, increased errors, and disrupted flow of the entire process resulted in deteriorated fulfilment efficiency.

We knew a new storefront with the right end-to-end solution might help them get the orders. Then, leveraging the elemental functionality of NetSuite’s order management capabilities, we have helped our client experience streamlined order processing.

In this case, we converted the complex workflows by integrating sales, finance, and fulfilment.

The workflow can be understood like

Sales Quote > Order Fulfillment > Invoicing > Payment

The new requirement had come from one of our clients. As you may know, our client already has multiple subsidiaries configured using the average cost method. However, a new subsidiary is coming into their business and they require one weighted average cost for all locations of each item, even though they maintain the account book location-wise.

In NetSuite, average costing is the default inventory costing method. If inventory levels are negative, NetSuite uses the last purchase price as the inventory costing method. We understood that this new requirement may differ from the existing configuration and business practices of our client.

The cost of the item calculated by each costing method varies, as shown in the following example: On Monday, you buy 20 calculators at ₹10 each and place them in inventory. On Tuesday, you buy 20 calculators at ₹15 each and place them in inventory. On Wednesday, you sell 5 calculators to a customer.

There is a huge difference b/w Average and Group Average cost although the name is similar.

As an example, let's consider purchasing Item A from two different locations: Location X at a cost of ₹ 100 and Location Y at a cost of ₹ 200.

If we use the costing method of average cost, selling Item A from Location X will impact the inventory with ₹ 100, while selling Item A from Location Y will impact the inventory with ₹200.

On the other hand, if we use the costing method of group average and both locations are mapped in the same group, selling Item A from Location X will impact the inventory with ₹ 150 while selling Item A from Location Y will impact the inventory with ₹ 150.

On the other hand, if we use the costing method of group average and both locations are mapped in the same group, selling Item A from Location X will impact the inventory with ₹ 150 while selling Item A from Location Y will impact the inventory with ₹ 150.

The above example showcases the difference between average cost and group average cost.

1. Enabling Group Average Costing
2. Creating a Location Costing Group
3. Creating a Location Costing Group

1. Go to Setup > Company > Setup Tasks > Enable Features.
2. Click the Items & Inventory subtab, and then check the Group Average Costing box.
3. Click Save.

1. Go to Setup > Accounting > Location Costing Groups.
2. Enter a Name for the group.
3. Optionally enter a Memo. Later, you can search for the text you enter
4. If you use NetSuite OneWorld, in the Costing Group Currency field, select a currency to limit the subsidiaries available for the costing group.

*Note: You can add locations to the costing group with restrictions. The location must be associated with a subsidiary that has the selected costing group currency as its base currency.

v. Click the Location subtab.

vi. In the Select column, check the box next to each location you want to be a member of this group.

The location list on the location costing group record is filtered by your permission to access each location and subsidiary.

vii) Click Save.

The location costing group you created appears in the Costing Group field on item records.

If you use the Multi-Location Inventory and Group Average Costing features, you can process account adjustments. These adjustments ensure that item costs are consistent within costing groups so that location balance sheets are accurate for group average cost items. When you balance location costing group accounts, costing adjustments update individual location inventory values to match the group average cost.

Group average costing lets you track the average cost for an item across locations using location costing groups. The Balance Location Costing Group Accounts page enables you to periodically adjust location inventory accounts for group average cost items. Doing so ensures that the inventory account balance at each location calculates accurately as (location quantity) x (group average cost).

Keep location accounts in sync. Use the Balance Location Costing Group Accounts page to examine all transactions for each location in a costing group. Transactions are examined from the point in time that the most recent previous adjustment was run. Based on these transactions, NetSuite determines the appropriate account variance and posts a cost adjustment to the general ledger. After all positive and negative adjustments post, location costing group accounts should balance close to zero, depending on rounding.

This adjustment page provides visibility into general ledger inventory account adjustments across locations. Visibility provides the impact of managing an item’s cost across a company. As in the following diagram, without entering an adjustment, costs across locations might not balance.

1. The Group Average Costing method is defined on the item record.
2. Locations are assigned on the Location Costing Group record.
3. The group average cost for an item is calculated as follows:= total inventory account value across all locations / total quantity across all locations
4. The location’s average cost for an item is calculated as follows:= location inventory account value/location quantity

*Note: When a transaction affects inventory costing for a Group Average cost item, NetSuite calculates an average cost across all locations in the costing group. That group’s average cost is assgned as the cost for that item in all the locations.

In the preceding diagram, each location receives the item at a specific cost:

1. Location 1 = $6.00
2. Location 2 = $3.00
3. Location 3 = $7.00

For a specific location, the total in the inventory asset account is based on the receiving cost specific to that location. (Receiving cost x Quantity received) That inventoryspecific asset cost amount might not equal the average cost calculated for the group. Therefore, the inventory value for a specific location might not equal the calculated value. (Quantity at the location x Group average cost).

*Note: The average cost for each location might be different across locations and can be different from the Group Average Cost. NetSuite calculates average cost as (Account Value / Quantity).

Refer to the preceding diagram related to the following details:

1. The Group Average Costing method is defined on the item record.
2. Locations are assigned on the Location Costing Group record.
3. The group average cost for an item is calculated as follows:= total inventory account value across all locations / total quantity across all locations
4. Balance Location Costing Group Accounts to post general ledger adjustments that balance accounts.
5. The location’s average cost for an item is calculated as follows:= location inventory account value/location quantity

Use the Balance Location Costing Group Accounts page to adjust inventory at the end of a period you select. You should use this page to adjust inventory when you close a period. If you choose, you can perform this more often, such as updating account balances weekly.

The versatile capabilities of Oracle NetSuite regarding the calculation of weighted average cost for items, specifically, the way system calculates this cost in a locationspecific manner, adds an extra layer of accuracy to the process.

The Oracle NetSuite allows for both configurations at item labels within the same or different subsidiaries, with particular location-wise weighted average cost calculation. This feature provides flexibility for businesses that have multiple subsidiaries and require customized costing methods for each location.

We understand that this feature may be of interest to many organizations. Our team has extensive experience in Oracle NetSuite ERP implementation and can help you configure the system to meet your specific needs.

• Improper planning
• Unforeseen expenditure
• Reporting Issues
• Accounting Complexity

Our client wanted to take a competitive lead with an integrated and complete solution that can help them manage all financial operations.

We assisted them from Zero to Business Speed and helped them comprehend NetSuite’s industry functionality that serves as a foundational technology platform with expansive potential to reduce financial complexities.

We leveraged SuiteSuccess methodology that was live in 4 weeks and helped our client gain enough time for learning the new system.

• Automated processes, including journal entries creation, amortization and depreciation management, and intercompany transactions.
• A centralized database with reduced risk of error
• Embedded analytics to identify potential development opportunities as well as uncover inefficient processes.
• Embedded analytics to identify potential development opportunities as well as uncover inefficient processes.
• Expense reporting via a mobile app

• Inefficient collaboration, integration and insufficient sourcing
• Lack of advanced project planning
• Problem sending follow-up emails on abandoning the shopping cart
• Promotions and discounts offered without knowing customer’s purchase history
• Out-of-stock products information was unavailable
• Online and e-store shopping experience was disrupted

With NetSuite E-commerce solutions, we helped our clients deliver more relevant and personalized customer experiences. This inventively orchestrated cloud-based solution offers a single view of a customer’s shopping preferences and purchases history to make online and offline engagements more relevant and engaging.

Moreover, streamlining all the core business operations, it delivers a unified view of enterprise-wide inventory visibility that helped our client plan accurately. It assisted in ensuring timely delivery to their customers as well. We deployed NetSuite capabilities to help our client have a 360-degree view of cross-channel customer information, deliver the right message at the right time, and strengthen customers’ engagement.

This case study showcases how inoday, an award-winning digital transformation company, transformed call center quality monitoring through Generative AI. It resolved the issue of traditional call monitoring (for quality check) that resulted in enhancing the productivity of a business, so it stays ahead of the curve in this hyper-competitive age.

One of the leading US-based companies in the BPO industry was managing call center service. The call center has over 200 agents to deliver exceptional customer service and enhance customer satisfaction. The company's commitment to excellence was reflected in its quality monitoring systems, which ensure each agent maintains the highest standards of service delivery.

The company was using a traditional/conventional call monitoring system with 20 verification agents or supervisors who assessed the agent's conversation according to defined parameters. Based on these parameters, agents were assigned scores. But it has a problem of inconsistent evaluation, potential human bias, limited insights, and higher cost.

inoday addressed these challenges with state-of-the-art Generative AI services deployed on AWS’s infra to meet our customer’s specific challenges:

• Automated transcription for quick large-volume data analysis.
• Multi-dimensional scoring to provide more accurate and insightful evaluations.
• Real-time feedback for faster skill development of agents.
• Comprehensive reports and analytics to get insights into agent's performance.
• Robust PII Detection automatically identifies and protects sensitive personal data and compliance.

With inoday's Generative AI services, the US-based company received significant benefits. These benefits include increased scalability and efficiency, reduction in human bias, actionable insights and cost savings. In addition, the company is now able to boost customer satisfaction. Through the implementation of Generative AI, the company has streamlined their decision-making processes and achieved improvement in operational efficiency.

The transformative results of inoday's Generative AI implementation highlight how advanced AI technologies are revolutionizing customer service capabilities in the BPO industry. inoday has enabled the US company to get a scalable, accurate, and insightful solution that addresses critical quality monitoring challenges. The solution highlights inoday's commitment to responsible AI implementation.

Based in Florida, USA, the customer is one of the leading manufacturers of high-quality medical supplies. It is an innovation-driven organization that focuses primarily on the well-being of humans. It works with bio-pharma companies, healthcare providers, governments, etc., to make healthcare more accessible and cost-effective. It has been shaping the direction of healthcare in North America since the early 90s by delivering excellence to everyone.

The customer was using multiple third-party legacy software to run all its operations. However, the multiple software systems undermined operational efficiency, including customer service, financials, etc. The organization was also struggling majorly due to usage of several systems to meet multiple goals. Also, it led to human errors due to scattered data and complex reports.

In addition, the system was not able to perform well due to limited customization options. This posed various operational challenges and created an inability to optimize processes through manual consolidation. In addition, the complexity of getting analytical reports also created an additional burden on a business to manage its financials.

After a comprehensive and rigorous evaluation process, our customer chose Microsoft. It worked by migrating workloads from on-prem to Microsoft Cloud which provides 99.99% uptime and limitless scalability. To implement it, the customer also chose Microsoft Partner—inoday after an extensive assessment that involves multiple stakeholders, in-depth vendor comparisons, and detailed technical and financial analysis.

inoday has carefully examined the business model and made a proper roadmap to excellence for customers, especially for its data migration process. Once done, the team followed the industry best practices to migrate and modernize customers’ data from on-prem or any other cloud to Microsoft cloud.

Our customer was able to optimize its business operations in the USA and enhance its customer service through an integrated system. Moreover, it was also able to manage all its financials and other business-critical operations. Microsoft Dynamics worked well for our customer and became a key to opening the doors of success, especially in the competitive North American market, on a single/unified Microsoft platform that provides chart-based and user-wise dashboards.

• Automated transcription for quick large-volume data analysis.
• Multi-dimensional scoring to provide more accurate and insightful evaluations.
• Real-time feedback for faster skill development of agents.
• Comprehensive reports and analytics to get insights into agent's performance.
• Robust PII Detection automatically identifies and protects sensitive personal data and compliance.

With inoday's Generative AI services, the US-based company received significant benefits. These benefits include increased scalability and efficiency, reduction in human bias, actionable insights and cost savings. In addition, the company is now able to boost customer satisfaction. Through the implementation of Generative AI, the company has streamlined their decision-making processes and achieved improvement in operational efficiency.

inoday, an official Microsoft partner, allowed the customer to manage customer data and financials. In addition, it has gained 200% productivity by enhancing customization capability and flexibility to focus on innovation. It also increased its resource allocation and analytics capabilities with sorted and sanitized reports to proactively meet future challenges.

One of our clients Agrocorp is in the trading business and trades different grains across the globe. For the most part they boost their grain sales using brokers. The Brokers are categorized in different sections:

1.1 Slab rate base brokers,

1.2 Qty Slab based brokers,

1.3 Location wise brokers

These brokers pick targets for a year and to boost sales they work on different slabs. Agrocorp uses Business Central to manage their business.

This business had few challenges with brokerage management. Some of these are listed below

• Economic Uncertainty
• Regulatory Compliance
• Evolving Norms
• Technology Enhancement

inoday delivered the Brokerage Management System. This brokerage management system can be used to meet the requirements in different patterns.

• Multilevel brokers for same/different targets,
• Qty / Amount based slabs Setup.
• Location wise / Qty /Rate based slabs setup.
• Different payment cycles.

Kachnaar holds a reputed presence in the Fabric design, manufacturing, and trading business.

They needed to implement manufacturing process in Navision 2016. For the most part, they required manufacturing process on schedule and contract basis. Notably, their Main concern was the cost estimation and margin setup.

inoday implemented Manufacturing process based on schedules and vendor contract based with variable rates. inoday provided flexibility of process in which the user can skip or pick the service in manufacturing at any stage.

Cost management facilitated using price definition process at different stages to incorporate the process.