Advancing and ever-challenging customer demands have transformed marketplace commerce. To keep pace with the growing business world, administrators can use extensively orchestrated software solutions to increase brand awareness, acquire new customers, expand globally, improve search engine optimization, and boost sales.
NetSuite offers an inventive platform to revive marketplace commerce operations and assists both B2B and B2C organizations in connecting every step of multi-channel and multi-location operations with the least hassle.
Unified Source of Data
NetSuite mobilizes marketplace selling by rendering a centralized and single source, cloud-based commerce solution, for all your company’s data. It comprises applications for e-commerce, point-of-sale (POS), order, and inventory management. This helps consolidate eliminated and fragmented data into a single repository.
With NetSuite Marketplace, you can:
Seamless Customer Service
Business leaders can witness streamlined customer service using the NetSuite platform. You can have a unified view of every customer regardless of the channel they are using to interact and for transactions. You can analyze the frequency of a customer’s purchase on certain marketplaces.
By leveraging the core functionalities of NetSuite CRM and Order Management System, you can come across customer service reps (CSR) handling customer service and order management tasks from a unified source.
With NetSuite, reps remain in an integrated system to manage inquiries, orders, refunds and exchanges, and any changes to the orders for the operations team to fulfill.
Easily Engage with Your Marketplace Shoppers
Some marketplaces release customer information for retargeting purposes to drive future sales. With such information, you can grab the opportunity to engage with your marketplace shoppers and plausibly entice their return to your site.
NetSuite renders an extensively engineered marketing automation tool that allows marketers to segment customer groups to create retargeting campaigns.
For instance, if a customer buys one of your products from an e-commerce site, you can automatically send them an email thanking them for the purchase and inviting them to re-purchase from that very website whenever they feel like shopping. Also, NetSuite enables business leaders to track and flag the email consents and select preferences within the customer profile.
Minimize Time and Maximize Profits
NetSuite extends the capability to share inventory, access customer records, streamline customer service and order management in one place. In particular, this makes selling on marketplaces as easy as selling on any e-commerce site. An integrated platform helps save a tremendous amount of time, eliminates the need to use different systems, and minimizes error in the manual processes as well.
Undoubtedly, with NetSuite, a cloud ERP with GST, you can entirely focus on robust customer engagement and drive substantial profits through new channels. However, connecting to a certified NetSuite Partner in India can let you explore more capabilities and unveil opportunities to take a competitive lead.
Serving in the field of cloud computing solutions for more than a decade, inoday has won accolades for its exemplary services, willingness to respond, and industry-specific expertise to do away with operational bottlenecks. Being an accredited 5-star rating NetSuite Partner, we would assist you in executing your business vision efficiently and driving unrivalled scalability.