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How NetSuite can help Omni-channel Retail Management

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Irrespective of the channel or touch point, your customers expect personalized shopping experience. The retail firms need to keep customer delight as well as brand distinction in mind. The Retail Industry needs to focus on delivering true omni-channel shopping and service experiences across devices in order to stay ahead in the competition. They need an application that seamlessly unifies their business while offering a single source of item, inventory, customer and order data to create channel-agnostic, and personalized experiences.

NetSuite is a powerful, cloud-based and mobile-ready, business application to cater to the changing business needs of various-sized and varied-styled organizations. With NetSuite, retailers can focus on increasing profits while satisfying customers by delivering omni-channel shopping experiences – shop anywhere, pay anywhere and receive merchandise anywhere. As an end-to-end business solution, NetSuite unifies the disparate systems while providing real-time insights into customers, inventory, sales, financials and more.

As a leading cloud business suite, NetSuite brings together every step of a multi-channel, multi-location retail business—POS, ecommerce, CRM, marketing, inventory and order management, and financials. With NetSuite, you get real-time visibility into your entire retail operation, accessible from anywhere at any time while delivering personalized experience your customers across every touch point.

Get Single View of Your Brand Across Multiple Channels

With core capabilities across ecommerce, POS and order management along with back-office systems, NetSuite enables retailers to manage an entire business with a unified single cloud system, available anytime, anywhere. NetSuite helps retailers with multiple channels, brands or business models, selling across multiple regions and countries to engage customers more effectively, while driving more sales, and providing a satisfying shopping experience to customers.

Cross Channel Functionality

With support for cross channel functionality like buy online/pickup in store, buy online/return to store and order in store/fulfill from anywhere, NetSuite enables you to satisfy today’s consumers.

Know your Customers to deliver personalized experiences

With connected customer interactions, NetSuite enables you to deliver personalized customer service. Having a comprehensive view about customer purchase history and communications cross online at a brick-and-mortar store location or with a sales representative, NetSuite enables you to build customer loyalty by providing a relevant, engaging shopping experience with your brand.

Seamless Online Commerce Experience Across All Devices

NetSuite provides optimized web stores for smartphones, tablets, and desktops to offer a personalized experience to customers across different devices. By integrating web stored directly into your business, NetSuite automates order transferring from your web store to inventory, shipping, and accounting. NetSuite helps in keeping tax and shipping charges for online and offline sales consistent while enabling you to manage multiple web stores and catalog businesses all in one place. Multiple languages and currency options with built-in customs documentation for shipping enable you to do business globally.

Order Management, Marketing & Promotions
Centralized order management with a single view of inventory across all channels and the supply chain enable you to meet and exceed the rising customer expectations. The promotional capabilities of NetSuite enable you to create and execute highly targeted, personalized email campaigns alongside online search & affiliate marketing.

Unified View of Business
NetSuite brings key aspects such as GL, accounts receivable, accounts payable, Inventory management and fulfillment, Time and billing, Purchasing, Pick/pack/ship, Drop shipment/special order, Integrated shipping functionality, etc to a centralized system to provide real-time visibility across all channels to facilitate better decision making.

Business Intelligence
NetSuite enables you to analyze data from all channels to identify trends in channels, suppliers and customer behavior. Actionable insights based on Business Intelligence help you to make informed decisions.