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Sneak Peek Into Dynamics 365 Commerce Capabilities

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Retail is a growing industry, reaching every potential customer and serving across all the touch points. In daily life, shopping has turned an indispensable part of an ingrained with modern consumers’ demand and integrated shopping experiences across physical stores, online portals, and mobile applications. With the disruption of traditional commerce channels and the emergence of the new ones, shoppers or consumers have got greater control of their shopping experience. Robust research on product pricing and quality has helped them maximize the value of every single penny spent. Also, they are more likely to choose the brand offering them the most convenient and personalized services.

Such drastic advancement has brought great opportunities for businesses dealing with retail. Using modern tools and business insights, retail business organizations can make the most of the opportunities. This helps bridge the gap between the smart customers and the offline retailer eventually and lead the way in the competitive marketplace. Also, traditional retailers can bring isolated and disconnected shopping channels to provide a seamless buying experience to their customers.

To fulfill the growing demands and meet the emerging challenges of the retail business world, business organizations need an advanced, agile, and reliable cloud commerce solution. Particularly, a robust solution that helps retailers to be quick, compete better and retain relationships with their potentials. Creating rich, customer-first experience across all the channels, an advanced solution should be tied with backend operations seamlessly. Retailers can attract massive clientele through personalized experiences, deliver merchants on their terms unifying data across all the siloes and deploying data-driven metrics. Additionally, they can provide their employees with modern tools and information for ultra-responsive customer service.

Integrated Commerce Experience

The inception of Dynamics 365 Commerce has assisted retail businesses in delivering a comprehensive omnichannel solution across online stores, conventional stores, and call center channels efficiently. Built on the proven D365 Retail capabilities, it renders seamless merchandising, order management, inventory control, warehousing, and financial management. These functionalities are differentiated through AI-driven personalization, integrated clientele, fraud security, and search options. Additionally, it supports the market-leading capabilities of Power Platform to provide business workflow orchestration and analytics to extend the solution to own it.

Introducing e-commerce functionality to the entire Dynamics 365 family, Dynamics 365 Commerce proffers the creation of digital experience with the help of built-in web authoring and development tools, which enables businesses to generate engaging, interactive, and intelligent storefronts. Also, the deployment of integrated content management with the commerce engine further allows top-notch management of content, assets, inventory, promotions, and pricing across all touchpoints.

Bringing proven e-commerce technology to Dynamics 365 Commerce customers holds the motive to proffer a world-class, scalable, reliable, and secure solution to cater to all the omnichannel requirements.

Case Study

One of the reputed and well-offwineries in the Pacific Northwest has recently steered digital transformation leveraging Dynamics 365 Commerce. This wine estates hold the reputation of delivering world-class wines, paired with outstanding customer experience, and supported through scores of awards. Deploying this comprehensive e-commerce solution, they are creating an integrated platform to knit together the distinct brands and multiple sales channels. It includes warehouse, online, and retail. With such deployment, this top-notch Wine Estates gets the opportunity to deal with their customers with elevated digital experiences. Additionally, this digital transition will help them modify and advance the mode of doing business with an end-to-end omnichannel solution across all the touchpoints. Also, they can develop deep insights and leverage enhanced decision-making capabilities for continuous modernization.

Key Approach To Unify Commerce

Dynamics 365 Commerce improves retail and customer experience by delivering across the following key priorities:

  • To build and run digital commerce and advanced store operations
  • Create loyalty and excess buyer expectations
  • Use cloud intelligence to streamline all the business operations
  • Allow agile and intelligent omnichannel shopping experience
  • Render compliant, scalable, and secure e-commerce solution

Supported through a connected data platform, these priorities can create personalized and coherent shopping experiences, multiply employee productivity, maximize business operations, and dispatch improved business outcomes efficiently.

Run Digital Commerce—Recent surveys revealed that most of the customers feel important to get a personalized shopping experience across all the channels within a brand. In such a case, Dynamics 365 Commerce delivers a robust set of tools to assist new and experienced developers, which transforms e-commerce authoring and enriching pages into an interactive task. With a built-in content management system and digital asset management capabilities, this solution integrates all the digital commerce processes and enhances operational excellence. Embedded with modern web rendering platform, it offers comprehensive capabilities to improve and offer content-rich and immersive web experiences for customers. Furthermore, it empowers all the employees within an organization to utilize digital tools on mobile devices to improve customer services by bringing line busting, special ordering and assisted selling.

Gain Loyal Clientele—Offering personalized shopping or buying experience is no longer an optional activity for retail businesses. Customers like to shop with brands recognizing their importance and providing relevant offers at regular intervals. Moreover, they expect online experiences to deliver information relevant to their preferences and purchase history. Hence, Dynamics 365 Commerce comes with a range of intuitive tools to give retailers and sales associates the essential insights to cater to customer requirements at every engagement level. Also, AI-driven recommendations, loyalty capabilities, and customer insights are easily accessible and flow across all physical and digital channels. With such core functionality, it enables retailers to deliver continuous and consistent shopping experience elevating their brand appeal subsequently.

Deliver Omnichannel Experience—Businesses dealing with retail must know their customers well. Consumers willingly spend more on products and services with the organization offering a better experience. All those retailers operating with disconnected channels are not merely annoying customers but steering inefficiencies for their business operations, too. Isolating integral business data, including inventory, promotion, pricing across channels is deteriorating their business growth and affecting their benefits. Here, Dynamics 365 Commerce is the one-stop solution.

Offering the following core capabilities, it helps offer streamlines engagement across all physical and digital channels:

  • Cross channel experiences such as, buy online pick up in-store and buy online return in-store.
  • Deploy a conventional store as a warehouse to speed up product delivery to the customers.
  • Render user-generated ratings of the product and reviews to increase conversion rate.
  • Offering wish lists, inventory visibility, gift cards, and loyalty programs to enrich the buying experience.
  • Using intelligent search to deliver immersive and consistent experiences across all touchpoints.

Cloud Intelligence—Intelligence acts as a fuel to run the engine of the digital transformation of the business bus. Particularly, retail businesses can gain key business insights by infusing intelligent technology into major organizational operations. This helps them drive growth and optimize operational proficiencies. Also, business organizations can get insights by visualizing and analyzing comprehensive data across all aspects of the business.

Core Capabilities Of Cloud Intelligence Are As:

  • AI-driven product recommendations, which help upsell and cross-sell and deliver personalized shopping experience.
  • Back office operations in a consistent format, which enables omnichannel insights and analytics.
  • Comprehensive data across online and conventional stores.
  • Integrated AI-driven payment fraud protection to minimize fraud-related costs and increase revenues. This capability helps enhance buyer experiences.
  • Distributed order management to drop-down operational costs.
  • AI-driven user content moderation and validation.
  • Automated video streaming to elevate brand appeal.
  • Integrated inventory, merchandising, pricing, and promotions.

Secure and Scalable Solution—Retail businesses often look for partners to assist them to deliver solutions that understand their business needs and grounded in trust. A lightheartedly approach to undertake a transformation can impact the core of a business quite negatively. Hence, Dynamics 365 Commercewill turn into the most preferred choice to get flexible deployment options supported by global compliance, business-level security standards, robust SLA, and configurable developer options. Also, it uses a unique solution to assist retailers in improving infrastructure. Using Scale Units, businesses dealing in retail can always ascertain transactions and scale their operations globally as well. This helps them to operate as large multi-brand, multi-company, and multi-national organizations.

On a conclusive note, Dynamics 365 Commerce is the most advanced e-commerce solution, which enables retail businesses to build brand loyalty through customized customer engagements. Embedded with robust capabilities and rich functionality, it helps increase revenue with increased employee productivity, make the most of the business operations to drop down costs and steer supply chain efficiencies. Burgeoning retail businesses can deploy this intuitive application to render enhanced business outcomes and gain substantial benefits as well.

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