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Understanding Microsoft Dynamics 365 Offerings for Your Business 

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After successfully selling different on-premise ERP products, Microsoft is now focusing on the “Cloud First” approach. Following this, Microsoft has re-branded its products to support remote access, seamless upgrades, and no hardware. Microsoft has transitioned its legacy solutions by enhancing capabilities and bringing these to a single, end-to-end solution for managing finances, sales and customer service. The newest Microsoft offerings that come under Dynamics 365 Umbrella include

Dynamics 365 is, in fact, a modular solution that enables you to pick features or modules that fits to your unique business needs. Now, the question is which Dynamics 365 product is perfect for your business. We are defining Dynamics 365 offerings on a use-case basis that can help you to understand the available options for your business.

Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a powerful business management solution that enables you to conduct business without silos by connecting financials, sales, purchase, inventory, projects, service and operations. Targeted for smaller companies that have outgrown their basic accounting and want more powerful business analytics to help them achieve their goals, Dynamics 365 Business Central has brought the full NAV functionality to a SaaS environment while also enabling organizations to select from cloud, on-premises and hybrid deployment options. With familiar Office tools like Outlook, Word, and Excel, Dynamics 365 Business Central enables organizations to automate tasks and workflows to improve efficiency.

With minimum user requirement equivalent to one, Dynamics 365 Business Central enables small and mid-sized organizations with tight budgets to leverage digital transformation to enable growth. With Dynamics 365 Business Central, Microsoft offers flexibility to organizations with the minimum IT set to start with “SaaS” Subscription based model. In this, organizations should start with Subscription based model without investing much in upfront cost. Organizations with outgrown entry-level accounting software can leverage on Business Central to manage resource levels by planning capacity and sales. Connected data from disparate sources enables organizations to make informed decisions while having a 360-degree view of their entire finances. Dynamics 365 Business Central doesn’t have comprehensive manufacturing capabilities. So, Dynamics 365 Business Central is strongly positioned towards the SMEs with range of capabilities at a compelling price.

Dynamics 365 Finance & Operations

As a Microsoft flagship and comprehensive enterprise resource planning solution, Dynamics 365 Finance & Operations is designed for medium to large enterprises. Dynamics 365 Finance & Operations is a transition of Dynamics AX that enables business growth and transformation on a global scale. D365 F&O unifies global financials and operations, enabling organizations to make fast, informed decisions. Dynamics 365 Finance & Operations comes with extensive production capabilities for discrete, lean, and process manufacturing businesses.

Dynamics 365 F&O supports agile and efficient manufacturing operation automation, enabling production planning and cost management visibility to help business to ensure growth. With real-time access to information, D365 F&O enables sales people to deliver personalized services. Anywhere, anytime access to customer data helps CSRs deliver amazing customer experiences across all channels. Comprehensive view of the warehouse, inventory and supply chain ensures improved fulfillment alongside material sourcing, and logistics. Alongside unified global financials, Dynamics 365 Finance & Operation offers advanced capabilities across HR, sales project service automation and customer service through the full Dynamics 365 plan. However, minimum number of users is 20 and deep integration with D365 CE is available.

Dynamics 365 Finance & Operations Core capabilities

Global Features:- Microsoft Dynamics 365 for Finance and Operations is designed to meet the requirements of complex global organizations, including Multi-company, Multi-currency, Multi-language, Multi-localization & Inter-company processing.

Financial Capabilities: – D365 F&O is a powerful global financial management platform that offers out of box financial capabilities across accounting, Electronic banking, Budgeting & planning, Fixed asset management, Tax, Consolidations & financial reporting, and Internal controls.

Project Management & Accounting:- With Dynamics 365 Finance & Operations, you can easily manage the entire lifecycle of your projects to improve project delivery, optimize resource capacity and utilization levels, and maximize project profitability. The core components of Dynamics 365 F&O includes Project estimating, Work breakdown structure, Project budget management, Resourcing, Time and expense management, Client billing, Revenue recognition, Project management, & Project collaboration.

Human Capital Management:- Microsoft Dynamics 365 Finance & Operations offers a comprehensive functionality across Employee record management, Competency management, Recruiting & applicant tracking, Performance management, Compensation management, Payroll & benefits.

Supply Chain Management:- Leverage Microsoft Dynamics 365 for Finance and Operations to keep track of all your supply chain activities. Dynamics 365 F&O offers core functionality to manage Inventory and warehouse, Procurement & sourcing, Master Planning & Manufacturing.

Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement is a further iteration of Dynamics CRM. As a leading cloud-based customer relationship management (CRM) solution, Dynamics 365 Customer Engagement offers unified themes of applications that can be purchased as a stand-alone product or part of the Dynamics 365 Suite. Dynamics 365 Customer Engagement includes Sales, Customer Service, Field Service, Project Service Automation and Marketing applications. Microsoft has brought together its business applications (CRM & ERP) to deliver a cloud platform in Dynamics 365. With Dynamics 365 Customer Engagement Apps, Microsoft has offered small organizations to start with single app of their interest and then scale up as the need arise. Dynamics 365 Customer Engagement includes: –

Sales: – Dynamics 365 for Sales enables you to improve productivity by automating sales. In-built Business Intelligence enables organizations to gain key insights. With a comprehensive customer view and machine learning capabilities of D365 enables your sales team to detect future opportunities and sell more effectively.

Customer Service: – As customers want quick, relevant answers on any channel for their queries, Dynamics 365 Customer Service enables you to deliver more personalized experiences at multiple touch points while adding value to every interaction. 

Field Service: – Organizations where people need to be out on the road to deliver service, Dynamics 365 for Field Service helps in optimizing their operations to boost efficiency. Built-in intelligence enables organizations to resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. With a 360-degree view of customers, technicians can get real-time assistance related to customer cases. 

Marketing: – With connected sales and marketing processes, grow beyond the basic email marketing. Actionable insights enable you to spot trends and behavior to maximize your marketing ROI.

Project Service Automation: – D365 empowers you to deliver profitable projects on time and within the budget while increasing employee productivity.

These Microsoft offerings will help in driving growth while enabling you to streamline the work processes. With Dynamics 365, Microsoft enables organizations to start with smart business apps while extend as you grow.

How can we help you?

If you are confused that which Dynamics 365 offering suits your business, then inoday can help you with that. As Microsoft Gold partner, we can help you with your transition strategy. Based on your requirements, we can suggest you which Dynamics offerings can help your business. Our scope of services ranges from consultation, licensing, implementation to maintenance and support. Feel free to contact us.