To stay competitive, organizations need to be agile & responsive to changing customers’ needs. Customer Relationship Management (CRM) is not just about technology or software, in fact, it is a strategy to learn more about customers’ needs and behaviors to develop stronger relationships with them. NetSuite CRM+ is a powerful cloud-based Customer Relationship Management Solution that ensures seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, up-sell, cross-sell, and support.
Engineered for small and midsize organizations with industry verticals like wholesale distribution, manufacturing, media/publishing and retail, NetSuite CRM+ delivers capabilities like Sales Force Automation (SFA), marketing automation, customer support and service, e-commerce and flexible customization within single system, enabling organizations to build healthy relationships with customers.
With powerful capabilities including sales performance management, order management, and partner management, NetSuite CRM+ also offers deep integration with your existing ERP investments, enabling you to deliver seamless customer experience. NetSuite CRM+ offers software-as-a-service (SaaS) deployment and operates on a multi-tenant architecture with all information is stored in a secure data center.
Core Capabilities of NetSuite CRM+
Sales Force Automation:- With SFA, NetSuite CRM+ provides the sales team with a real-time view of every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory. Real-time dashboards offer deep customers insights to sales representatives and managers, enabling them to convert opportunities into quotes and then into sales orders.
Advanced Sales Forecasting and Quote Management:- Advanced capabilities like Sales Forecasting & Quote Management enable organizations to build reliability, predictability & trust into the sales process. NetSuite CRM+ order management offers actual sales and projections of recurring revenue in forecasts and variances.
Automated Incentive Compensation Management:- NetSuite CRM+ frees up the sales operations team from time-consuming compensation calculation. NetSuite CRM+ enables organizations to set up flexible commission schedules. Furthermore, you can integrate your existing payroll solution with NetSuite built-in payroll capabilities.
Comprehensive Up Sell, Quote and Order Management:- NetSuite CRM+ includes intelligent up-sell management that provides recommendations based on previous buying patterns. NetSuite CRM+ enables you to calculate shipping rate, discounts and pricing. With NetSuite CRM+, you can improve order management process through online approval and workflow management.
Marketing Automation:- You can automate your entire marketing campaign across multiple channels including websites, emails, or events, etc with NetSuite CRM+. With this, you can better align your sales efforts. NetSuite offers real-time tracking of your campaigns, enabling you to maximize leads and opportunities.
Customer Service & Support:- NetSuite possesses call center capabilities using which you quickly serve customers. The customer service module of NetSuite enables you to automate business processes related to customer support case management & escalation. Routing & tracking of support-cases as per product, issue, case type, partner or customer is allowed in the customer support. Real-time dashboards and reporting enable organizations to monitor key performance indicators (KPIs) alongside customer satisfaction level.
Real-time Analytics & Reporting:- With real-time, role-based dashboards, you can monitor the everyday activities of your team. Sales teams also get instant access to key measures achieved versus quota, actual versus sales forecast, sales pipeline by stage. Marketing teams get real-time visibility across website unique visitors, lead-generation trends, customer acquisition costs and more.
Mobility:- Organizations get real-time access to business information across mobile devices. Users can view, enter, & update customers’ sales data. Furthermore, NetSuite CRM+ enables organizations to manage daily activities through calendar, tasks, & calls.
Integration with Ecommerce Platform:- NetSuite CRM+ supports deep integration with ecommerce platforms, offering a single system of record for customer information and interactions as well as the customer’s commerce transactions. With this, you can easily monitor all aspects that are happening online. This also eliminates the need to reconcile data across CRM and ecommerce applications.
Integration with Leading Social and Productivity Tools:- NetSuite CRM+ helps in improving collaboration and sales productivity by integrating with Yammer and Qontext. NetSuite CRM+ also supports integration with social platforms like Twitter to improve cross-departmental collaboration around opportunities, orders, and other transactions. With Microsoft Outlook integration, you get calendar and contact synchronization.