inoday, #1 Oracle Channel NetSuite Partner, can be your NetSuite Solution Provider Partner after NetSuite implementation with well defined SLA (Service Level Agreement). Whether you need NetSuite Customer Support, training or simply want to customize NetSuite ERP to meet your specific business needs, inoday helps you get maximum ROI from your NetSuite instance by industry standard-based practice.
By leveraging Advanced Customer Support in NetSuite, we can help you optimize NetSuite usability and scalability. We not only help you solve mission-critical issues with NetSuite Advanced Customer Support, comprehensive help-desk support essentials, and user on-boarding & training programs but let you analyze NetSuite License Cost and avail of adaptable solutions at a standard Oracle NetSuite ERP Pricing.
What are the different types of support in NetSuite?
NetSuite Support Services comes with 3 levels of assistance. These are namely—Basic, Premium and Advanced Customer Support (ACS). Each level renders some specific capabilities to help businesses meet needs and achieve business goals.
What is NetSuite services?
NetSuite ERP is the most widely deployed cloud enterprise resource planning solution globally. Its ERP helps in managing core business functions. These may cover finance and accounting, inventory, orders, supply chain, project management, revenue recognition, and so on.
What is premium support NetSuite?
NetSuite Premium Support delivers additional assistance to Basic Support. You can use toll free help for critical and non-critical issues at NetSuite Help Center. It covers priority case queuing, weekend support, early notification of upcoming releases, and commerce response services.
What is the role of NetSuite support administrator?
The NetSuite administrator is responsible for configuration and maintainence of NetSuite for your business. In general, a NetSuite administrator collaborates with team members across all business functions and external development teams. Then, they perform customizations, and resolve user or business issues.
What is the role of NetSuite customer service?
You can leverage NetSuite Customer Support service to quickly resolve key business issues by assigning, managing and routing customer support cases from multiple communications channels. Also, you can track support cases according to product, issue, case type, partner, or customer.