To make NetSuite a reason behind the success of your company, we aim at maximizing NetSuite usability and scalability by offering comprehensive help-desk support essentials and user on-boarding & training programs for customers. Below are different modes that we offer our NetSuite support services from.
An easy-to-use Ticket Tracking System enables you to log and track product issues for timely resolution.
From inoday’s Online Meeting Space, you can instantly get Netsuite support sessions. It brings in the resources you need to troubleshoot your NetSuite problems with and have quick solutions to them.
With our customer portal support, we empower you to access critical support resources such as service packs, updates, software patches, service packs, updates and release notes. Thus, you can have a quick solution to any known product issues with our technical support portal.
We have designed Reference Guide for end-users, which will help you to train and update new users on using the product capabilities efficiently.
We’re always at your help, as you can reach inoday support team through multiple channels including Phone, Chat or Email.
inoday’s standard Helpdesk Support Services are available on Monday through Friday (excluding local holidays) during working hours of respective local helpdesk.
You can also avail our technical support during off-hours or week-ends to reduce the issue resolution turnaround time.
We also offer our customers full-time support during peak processing periods such as month-end closure or during any software release for updates and upgrades.
You can avail our higher priority based support by choosing premium/extended support plan that is based on severity levels of the support ticket.
Our engineers implement minor and major enhancements to several applications, which is based on an assessment of application performance and functionality.
| Basic Support (Tier I) | Enhance Support (Tier II) |
| Issue Troubleshooting | Workflow Design (Scripting) |
| Daily Admin Support | Saved Searches & Reports creation |
| Existing implementation, form customization, and basic workflows | Custom Scripting & Coding |
| User/Role Management | Dashboard Design |
| System Configuration | Performance Tuning |
| Business Process Management | Form Design & Build |
| Assistance with preexisting Dashboards, Saved Searches & Reports | Data Migration |
| Identifying Script & Integration Errors | Fixing Script & Integration errors |
| Performance Analysis | Third-Party System Integrations |
| CSV & XML Imports | Training & Support |
| PDF & HTML Template changes | PDF & HTML Template creation |
| Custom Form & Field Creation | New Release Support |
| SuiteFlow, SuiteScript, and SuiteBundler Development |
Extensive experience, sound technical knowledge & ability to solve even the most complex problems and issues related to NetSuite makes our team stand-out from the crowd. Our NetSuite Support Consultants quickly resolve basic and complex issues in areas like end-user support, user/security administration, system support, customization and more.
