Modern logistics and distribution companies require seamless connectivity between their core business systems to maintain competitive advantage. This case study highlights expertise of inoday to integrate NetSuite ERP with Warehouse Management System and Transport Management System.
Service
ORACLE NetSuite
Industry
Wholesale Distribution
Location
India
Introduction
About Customer
The mid-size distribution company based in India has 5 warehouses located across India in major port cities. With over 1000 employees, the customer’s business has a market value of INR 8,000 cr. The company has built its reputation by providing on-time delivery without damaging the goods.
Problem Statement
The distribution company was operating with disparate systems that couldn’t communicate effectively. They were using WMS (for stocks/goods operations) and Transport Management System (for fleet operations), however, these disconnected systems created significant pain points including duplicate data entry, inventory discrepancies, and delayed shipping information.
Solution
inoday implemented a comprehensive integration strategy connecting NetSuite ERP with both the WMS and TMS. The solution established real-time synchronization of inventory movements, order status, shipping documentation, and delivery confirmations across all systems. In addition, the implementation included rigorous testing and phased deployment to minimize business disruption.
Result
After a year, the customer achieved remarkable operational improvements in which the order processing time decreased by 60% to 65%, while inventory accuracy improved from 89% to 99.2%.
Also, the integrated systems eliminated approximately 30 hours of weekly manual data entry and reduced shipping errors by 78%.
