This case study demonstrates the expertise of inoday to customize NetSuite of a wholesale distribution company in USA. This cloud ERP software helps the company to expand its distribution operations in 45+ locations within the USA mainland and 40+ countries in Latin America and South Africa.
Service
ORACLE NetSuite
Industry
Wholesale Distribution
Location
USA
inoday Helped the Wholesale Distribution Company Attain Growth with NetSuite Customization
Introduction
About Customer
The wholesale distribution company has been working for 8+ years, and they have a web application and a current NetSuite ERP system. The company specializes in supply chain solutions, managing inventory storage, order fulfillment, and logistics coordination for diverse industry sectors. Their commitment to operational efficiency and customer satisfaction has made them a trusted partner for businesses seeking reliable supply chain management through road and water ways solutions.
Business Challenges
The company was unable to manage its operations due to technical abnormalities from their outdated, featureless application. Moreover, their poorly implemented NetSuite ERP system was also not incapable of handling operations.
It resulted in an increase in the logistics operational expenses, affecting their Year-on-year growth. Moreover, they were not getting financial aid from national banks due to low EBIDTA.
The company had previously invested in a logistics application and NetSuite ERP. But despite all this, the business system didn’t seamlessly scale and proved to be an unstable solution for keeping pace with demand.
The workforce of the wholesale distribution company spends most of its time entering the same data twice in both the logistics app and NetSuite ERP systems due to lack of automation and data syncing.
Therefore, the company needed a way to streamline logistics and transportation systems.
Solution
After careful consideration of business conditions, they chose inoday, a trusted NetSuite Partner in the USA.
Talented & reliable NetSuite consultants of inoday assessed customer’s business pain points and created a roadmap to modernize their logistics app and NetSuite ERP and followed best practices for customization.
They customized NetSuite ERP to meet the unique requirements of a business. This customization includes the following.
- Automation of the data entry process through Al and module performance.
- A dedicated approval mechanism to ensure more transparency and governance in financial bills.
- Custom chart of accounts and financial reporting structures.
- Multi-currency and subsidiary-specific accounting rules.
- Custom inventory tracking methods and costing approaches.
- Serial number and lot tracking customizations.
- Warehouse management and order processing workflow.
- Custom dashboards and KPI visualizations.
- Integration with third-party applications and APIs.
- Custom forms and fields for unique business processes.
Result
Flawless customization of NetSuite ERP assisted it by optimizing NetSuite as per business needs. inoday followed industry best practices to optimize the current performance of NetSuite for the wholesale distribution business.
Moreover, the app development expertise allowed them to modernize the current logistics app and make it feature-rich.
The wholesale distribution business is now able to operate flawlessly and significantly reduce operational expenses through a customized NetSuite system integrated with the modernized logistics app (as shown in the following chart).
