This case study highlights the expertise of inoday in implementing and integrating NetSuite ERP with the CRM system for an India-based company. This NetSuite cloud ERP implementation involves fulfillment of various tasks, including data migration, integration, and support for NetSuite.
Service
ORACLE NetSuite
Industry
Implementation
Location
India
Discover How inoday Enable an Indian Retailer to Multiply its Productivity with NetSuite
Introduction
About Customer
The India-based company was founded in 2005 and has been growing since then and now has a market valuation of INR 100 crore. It has its corporate office in Delhi NCR and works across the Southeast Asia region with a workforce of over 10,000 employees. They are known for offering both B2B and B2C services.
Business Challenges
The Indian retailer was using an on-premises ERP software that crashes all the time when there is a surge in the load (as they lack automated load balancing). In addition, their finance analysts have spotted an error in financial management as the finance team need to manage data from different spreadsheets.
Also, the retailer’s system was facing issues due to lack of scalability, adaptability, and flexibility of the outdated business system. The following are the major pain points which the retailer was struggling with.
- The team was facing operational issues as they needed to work on multiple entries manually.
- There was a compliance issue due to a violation of laws that were necessary to follow.
- ERP and CRM systems were not integrated, leading to the exhaustion of time and effort.
- Lack of agility and accuracy in the reporting of financial statements.
Solution
The CFO and COO of the Retail company examined the market and chose inoday, a trusted NetSuite Partner in India, to implement and integrate NetSuite ERP software. The NetSuite consultants at inoday assessed the business model and advised replacing the current ERP software with NetSuite cloud ERP. Team inoday followed the industry best practices to enhance the financial management and reporting of NetSuite cloud ERP.
Result
With NetSuite cloud ERP, the retail business can streamline its operations and enhance their revenue. It was helpful to take their operations to the next level without any problem. The following are the key benefits of using inoday as a top NetSuite partner in India.
- Implemented NetSuite ERP after migrating data from the on-premises legacy ERP software. This implementation was implemented within 8 months (it was 2 weeks before the deadline).
- Customer is satisfied as the NetSuite cloud ERP was implemented by enabling the customer (Retail Business) to get 100% satisfaction.
- After implementation, NetSuite ERP software is integrated with the CRM software to enhance its functionality. It also enhanced the productivity of the retail business to augment its productivity.
- The retail business becomes highly scalable, even during many requests made by the user(s). Moreover, the data is unified and stored in a single location to enhance visibility of the operations.
- Market conditions change continuously, and they affect the normal operations of a business. NetSuite ERP is cloud-based, and it adapts to the market conditions (when there is a change).
- The legacy ERP software is not compatible to work with multiple devices. This multi-device compatibility facilitates the use of the ERP software using Desktop, mobile or Tab devices.
- Operations of the Retail business in India are automated through an Artificial Intelligence (AI) software embedded across the NetSuite ecosystem. This automation saves up to 2 hours of work.
- Following the laws (local laws) is mandatory for a business and violating it can lead to penalization. To avoid this, NetSuite ERP help the Retail businesses by complying with the laws.
