Microsoft Dynamics is a set of modern, modular business applications that work together on a single platform to enable organizations to streamline processes to improve business outcomes. With Dynamics, Microsoft has removed the complexity of disparate CRM and ERP systems.
Microsoft Dynamics aims at enhancing the customer relationship for any organization with in-built modules that focuses mainly on Sales, Marketing, and Customer Service sectors. These business applications help in improving sales productivity and marketing effectiveness of an organization. Using Microsoft Dynamics organizations can handle the complete customer support chain while getting social insights, business intelligence, and much more.